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right of withdrawal

right of withdrawal

The right of withdrawal exclusively applies to consumers according to § 13 BGB (German Civil Code).

You may withdraw from the contract within two weeks without having to state reasons in a written form (e.g. letter, fax, e-mail), or – when you received the goods before expiry of the deadline – by sending the goods back. The period starts with receipt of this instruction in a written form, however, not before the goods are received by the recipient. In order to comply with the withdrawal deadline, sending the withdrawal note or the goods in time shall be sufficient. Please send the withdrawal note to:

Kletterfuehrer Net
Jan Erbsmehl u. Renè Bauer GbR
Deutscher Platz 4
04103 Leipzig

Consequences of withdrawal

In case of an effective withdrawal, mutually received benefits have to be returned and possibly derived profits (e.g. interest) handed over. In case you are unable to reimburse us either in total or partially for services received, or only in a deteriorated condition, then you are required to offer a compensation of equal value. This may result in the fact that you still have to fulfil the contractual payment obligations for the period up to the withdrawal. In case of goods being surrendered, this does not apply, when the deterioration of the goods is exclusively being based on them being checked - as it would have been possible in a shop. Furthermore, you can avoid the obligation of compensation for lost value for a deterioration resulting from taking the goods into service as intended, by not taking the goods into service as your property and keeping from doing anything, which may affect their value. You must not render compensation for lost value for a deterioration resulting from taking the goods into service as intended. In general, the costs for returning have to be borne by the customer. Obligations for reimbursement of payments must be fulfilled within 30 days. This period starts for you with sending your declaration of withdrawal or the goods, for us with their receipt.

End of the instruction of the right of withdrawal



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