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general terms and conditions

General terms and conditions

Last updated November 2016

• § 1 Scope
• § 2 Conclusion of the sales contract
• § 3 Delivery
• § 4 Shipping costs
• § 5 Payment
• § 6 Right of withdrawal / Consequences of withdrawal
• § 7 Warrantee
• § 8 Liability
• § 9 Data protection
• § 10 Jurisdiction
• § 11 Final provisions


§ 1 Scope

The general terms and conditions apply to all business relations between Kletterführer Net and its customers in the respective version current at the time of contract conclusion.


§ 2 Conclusion of the sales contract

An order is placed by the customer stating his/her complete name and address as well as the requested number of the respective item. The sales contract becomes legally binding by actuating the button “Confirm”.
In case of missing or unclear details, respectively, Kletterführer Net will attempt to contact the purchaser. In case of wrong or incomplete details, which make contacting impossible, Kletterführer Net reserves the right to cancel the existing sales contract.


§ 3 Delivery / Delivery deadlines

Following receipt of the order / payment, ordered items will be shipped as soon as possible. The delivery deadline for books from stock orientates by the common mail delivery time (see §4). Any details about the estimated delivery deadline are non-binding. Kletterführer Net does not accept any liability for delays in mail delivery, for which Kletterführer Net is not responsible. Since the predominant part of the assortment of Kletterführer Net must be imported from abroad, in case of insufficient stock, there may be longer delivery periods. In case of such delay in delivery, Kletterführer Net will immediately inform the purchaser. Kletterführer Net aims to always stock to suit the market need. Kletterführer Net reserves the right to first offset payments against outstanding liabilities of the customer. For collective ordering, Kletterführer Net does not offer part deliveries, if individual items cannot be delivered right away. In this case, Kletterführer Net will contact the purchaser. In case of requested part deliveries, Kletterführer Net will not accept the additional shipping costs. With delivery of the ordered goods, the sales packaging passes into the ownership of the purchaser. He/she is responsible for proper disposal.


§ 4 Shipping costs

 

National


For shipment within Germany, the following options are available.

Book mail – shipping time 3-5 days
Standard shipment – shipping time 1-2 days
Express shipment – delivery the next workday

The details on the shipping time refer to orders received by Kletterführer Net Monday – Friday until 3:30 pm.


All prices in €:

  book post standard express
up to 500 gr 1,50 2,00 14,00
up to 1000 gr 2,50 3,00 14,00
up to 2000 gr 4,50 4,50 14,00
up to 10 kg 6,00 6,00 25,00
up to 20 kg 11,00 11,00 30,00

EU / Europe (outside EU) / International

Any details on the shipping time refer to the day of the payment being received by Kletterführer Net.

EU

For shipment within the EU, the following options are available.

Standard shipment – shipping time 4-5 days
Express shipment – shipment transported and delivered in the target country via the fastest possible route. Possible for the following countrys: Belgium, Denmark, Finland, France, Großbritanien, Ireland, Luxembourg, the Netherlands, Austria, Portugal, Sweden, Slovakia, Spain, Hungary.

All prices in €:

  standard express
up to 500 gr 4,50 15,00
up to 1000 gr 7,50 17,00
up to 2000 gr 11,00 76,00
up to 5 kg 15,00 130,00
up to 10 kg 20,00 170,00
up to 20 kg 30,00 220,00
up to 31,5 kg 40,00  

Europe (outside EU)

For shipment to Europe (outside EU), the following options are available.

Standard shipment – shipping time 4-5 days
Express shipment - shipment transported and delivered in the target country via the fastest possible route. Possible for the following countrys: Iceland and Switzerland.

All prices in €:

  standard express
up to 500 gr 4,50 15,00
up to 1000 gr 7,50 17,00
up to 2000gr 15,00 43,00
up to 5 kg 27,00 43,00
up to 10 kg 33,00 60,00
up to 20 kg 43,00 85,00
up to 31,5 kg 53,00 115,00

Worldwide

For shipment outside Europe, the following options are available.

Standard shipment – shipping time up to 14 days
Express – on enquiry
All prices in €:

  standard express
up to 500 gr 7,00 on demand
up to 1000 gr 10,00 on demand
up to 2000 gr 15,00 on demand
up to 5 kg 34,00 on demand
up to 10 kg 45,00 on demand
up to 20 kg 66,00 on demand
up to 31,5 87,00 on demand

§ 5 Payment / Invoice


Kletterführer Net only accepts the types of payment indicated within the scope of the ordering process bank account:

 

§ 6 Right of withdrawal / Consequences of withdrawal


The right of withdrawal exclusively applies to consumers according to § 13 BGB (German Civil Code).

You may withdraw from the contract within two weeks without having to state reasons in a written form (e.g. letter, fax, e-mail), or – when you received the goods before expiry of the deadline – by sending the goods back. The period starts with receipt of this instruction in a written form, however, not before the goods are received by the recipient. In order to comply with the withdrawal deadline, sending the withdrawal note or the goods in time shall be sufficient. Please send the withdrawal note to:

Kletterfuehrer Net
Jan Erbsmehl u. Renè Bauer GbR
Deutscher Platz 4
04103 Leipzig
Germany

§ 7 Consequences of withdrawal


In case of an effective withdrawal, mutually received benefits have to be returned and possibly derived profits (e.g. interest) handed over. In case you are unable to reimburse us either in total or partially for services received, or only in a deteriorated condition, then you are required to offer a compensation of equal value. This may result in the fact that you still have to fulfil the contractual payment obligations for the period up to the withdrawal. In case of goods being surrendered, this does not apply, when the deterioration of the goods is exclusively being based on them being checked - as it would have been possible in a shop. Furthermore, you can avoid the obligation of compensation for lost value for a deterioration resulting from taking the goods into service as intended, by not taking the goods into service as your property and keeping from doing anything, which may affect their value. You must not render compensation for lost value for a deterioration resulting from taking the goods into service as intended. In general, the costs for returning have to be borne by the customer. Obligations for reimbursement of payments must be fulfilled within 30 days. This period starts for you with sending your declaration of withdrawal or the goods, for us with their receipt.

End of the instruction of the right of withdrawal

§ 8 Warrantee


Within the scope of the legal provisions, Kletterführer Net shall be liable for defects, which are present upon handover of the goods. The liability for defects shall be excluded for items expressly marked as “books of poor quality”. For contracts with consumers according to § 13 BGB, the duration of the warrantee period is two years from delivery of the goods.

For orders of customers, who according to § 14 BGB are entrepreneurs, the warrantee period shall be limited to one year. Shipment “poste restante” shall completely be at the purchaser’s own peril and risk. Kletterführer Net does not furnish any guarantee that the goods are received by the recipient. In case of loss of the goods, any compensation shall be excluded. Kletterführer Net points out that a majority of the assortment originates from abroad and normally is in a foreign language. This circumstance is not a defect and therefore does not justify any complaint.

§ 9 Liability


Kletterführer Net shall not be liable for the contents of the books sold by kletterführer.net.

§ 10 Data protection


Kletterführer Net only requires your address data for fulfilment of your order. Kletterführer Net undertakes to treat the person-related data of the customers confidential according to the data protection provisions.

§ 11 Jurisdiction


Place of jurisdiction is Leipzig, unless legal regulations specify another place of jurisdiction.

§ 12 Final provisions


Should one or several provisions of these general terms and conditions be ineffective in their entirety or in part, or lose their legal effectiveness at a later point in time, then this shall not affect the effectiveness of the remaining terms and conditions.

 

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